Shipping FAQ
Shipping Destination: Solano Cellars ships wine throughout much of the continental US. Please contact us at mail@solanocellars.com for more specific details. Shipping Program: All orders are shipped from our climate-controlled retail store using industry approved packaging. Delivery services are provided by Fedex. Customers can designate a preferred service option during the checkout process or select in-store pickup at any one of our three East Bay locations. Service options include Ground, 2-Day and Overnight. While shipments can be scheduled for estimated delivery on a particular day, those estimates are not guarantees of delivery on that specific date. Solano Cellars is also unable to specify a window of time during which the delivery will be attempted. Be advised that timelines associated with expedited delivery services are only from the date of shipment. Solano Cellars cannot guarantee delivery of your order by a specific date nor time. Shipping Dates: Ground shipments are shipped Monday through Friday. 2-Day shipments are shipped Monday through Wednesday. Next Day shipments are shipped Monday through Thursday. In all instances, we encourage shipping earlier in the week to avoid weekend delivery dates and to help prevent orders from sitting in a warehouse over the weekend. If you have a time-sensitive package or other special requests, please contact us at mail@solanocellars.com. Order Timelines: Please allow 3-5 business days for your wine(s) to arrive at the shop and processed prior to shipping. We do our best to process and ship your order as quickly as possible. In the event that more time is needed to process your order, a member of our team will contact you to provide an updated timeline. Shipping Holds: Please note that our team monitors weather conditions prior to shipping your order. If there is extreme weather in your area we may hold your order to protect the quality of the wine and will notify you of this decision. Once weather conditions improve, we will ship your order at the earliest possible date. Should you decide to ship your package against the recommendations of our team, Solano Cellars is no longer responsible for any damage that might occur in transit. If you have a time-sensitive package, please contact us at mail@solanocellars.com. Order Tracking: Once your order has been processed and prepared for shipment, you will receive an email providing a tracking number for your reference. Please be advised that your tracking number will only be activated when your order has been picked up and scanned by the shipping service. Return Policy: All orders placed on www.solanocellars.com or by phone with our staff are considered special orders and cannot be returned. We do not accept returns except in instances where we have shipped an item different from what was originally ordered or in the event of significant damage in transit. Photo documentation of any damage is required to process a return. Adult Signature Required: All orders shipped by Solano Cellars require an Adult Signature on delivery. There are no exceptions to this policy. It is highly recommended that you ship your order to a commercial address to ensure that someone of legal age can sign for your order when the carrier attempts delivery. This approach will reduce the likelihood of your order being delayed or exposed to inclement weather during the delivery process. Orders with a P.O. Box in the Shipping Address field will be rejected as they do not conform to our Adult Signature Policy. Customer order requests such as "Please leave on back porch" or "Please leave at front door" cannot be followed because common carriers cannot legally leave a shipment of alcohol without an adult signature. In the event we need to update your shipping information we will contact you with a request for additional delivery details. For any additional shipping questions, please contact us at mail@solanocellars.com. WINE FAQ's Vintage Changes: When the current vintage of a wine is no longer available, a member of our staff will contact you to determine your interest in the new vintage and advise you of any pricing changes. If you are not interested in the new vintage, the original order will be canceled. Case Discounts: Prices presented online already reflect our deepest discount. There are no additional discounts available. Minimum bottle requirements: Due to our special order model, we have a $250 and/or 1 case minimum for all online purchases from www.solanocellars.com. Please call or write us at mail@solanocellars.com if you have any special requests as some exceptions may apply. Wines Not Currently Listed Online: If you are looking for a specific wine not listed online, please call us at (510) 525-9463 or write us at mail@solanocellars.com. We will use our network of contacts to try and locate your wine. LOCAL CUSTOMER FAQ'S In-Store Purchases: While we have overlap with our online store, we do not carry all of the wines listed on www.solanocellars.com within our retail store. Please call us at (510) 525-9463 to inquire about our current in-store inventory. If you'd like to search for wines that we're more likely to have in store at the current moment, please feel free to browse the selection of wines at our sister-store, www.vintageberkeley.com. Local Pickup & Delivery: Local pickup is available at all three of our East Bay locations. We also offer free local delivery for orders over $150 within a 15-mile radius of the shop. If you'd like to arrange local delivery, please contact us at mail@solanocellars.com. OTHER HELP CATEGORIES |